Due to the nature of our products and for hygiene reasons, we DO NOT offer refunds OR exchanges on items that you simply no longer want.

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If you receive an item damaged or faulty, we will be happy to exchange or refund this for you.

Damaged and faulty items must be reported within 7 days.

 

If you need to return or exchange a product for an applicable reason, please send an email to kayyllamariie_help@outlook.com, and we will send you a form and instructions.

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To complete your return, we require a receipt or proof of purchase.

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Kayylaa Mariie Cosmetics is not responsible for return postage and packaging unless we have sent a wrong or faulty item.

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Please note that all our items are handmade and unique. There may be some differences in products, but this is not considered a fault and should not affect the product's overall look.